Wednesday , August 17 2022

Côte d'Ivoire / Mobile Telephony: The regulator asserts a deterioration in the quality of the service


The quality of mobile network service has been seriously damaged in recent weeks, ARTCI said on Wednesday, recommending operators operating in the country to implement all necessary measures to guarantee the quality of the service.

During the upgrading of their networks, operators will have to implement all the necessary measures to guarantee the continuity and quality of services, said ARTCI General Director Bil Dimmu, who was the chairman of the Board of Telecommunications Regulatory Authority Lmassou Fofana at a press briefing. He announced in the crowd that an audit is in progress.

Further on, Mr Dimlou ordered, inter alia, mobile operators to strengthen the security of their infrastructure to minimize the impact of vandalism, to inform the general public in case of work, incidents or damages of a degrading nature. the quality of their network service and the respect of their network investment commitments to take account of the expansion of cities.

Beyond the operators, the head of the telecommunications regulatory body in Côte d 'Ivoire also made recommendations to the population. Among other things, the company has urged the company to refrain from any act degrading facilities and technical infrastructure, otherwise it will enforce the sanctions provided by law and will facilitate the installation of radio-electric sites.

Despite the actions taken, the quality of services continues to deteriorate. This is why ARTCI is stepping up its measures, said Mr. Dimla in the same vein, announcing a series of measures, including an audit of compliance with the investments to be made under the hedging commitments set out in the operators' specifications.

The result of this audit will be published in the first quarter of 2019, he added.

A service quality audit is ongoing, in the event of further deficiencies, the sanctions will be much more severe and could fall from reducing the duration of the license to final withdrawal, also warned the regulator in the sector telecommunications in Côte d 'Ivoire, deploring an unsatisfactory level of service quality in mobile networks and a deterioration in service quality over recent months.

Orange, Mtn and Moov are the three operators that distribute mobile phone networks in Côte d'Ivoire with over 30 million subscribers by June 30, 2017, according to TCAR.

Set up in 2012, ARTCI has several missions, including telecoms regulation and license issuance for the operation of telecommunications services in Côte d 'Ivoire.

LB / ls / APA

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